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Terms & Conditions
Invictus by Genna: Grief and Loss Services
Last updated: January 3, 2026
Acceptance of Terms
By accessing or using this website, scheduling services, purchasing offerings, or engaging with Invictus by Genna (“the Provider”), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website or services.
Eligibility & Website Use
This website and services are intended for individuals 18 years of age or older.
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By using this website or services, you confirm that:
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You are at least 18 years old, or
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You have the consent and supervision of a legal guardian
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The Provider reserves the right to refuse service, restrict access, or discontinue use of the website at their discretion.
Nature of Services
Invictus by Genna provides non-clinical, peer-based grief support, death doula services, education, workshops, and coaching.
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Services are not psychotherapy, counseling, medical treatment, or mental health services, and do not include diagnosis, treatment, or prescription of any condition.
The Provider is not a licensed mental health professional.
Not a Substitute for Clinical or Emergency Care
Services provided are not a substitute for licensed mental health care, medical treatment, legal advice, or emergency services.
If you are experiencing thoughts of self-harm, suicidal ideation, or a mental health emergency, please contact:
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911 (U.S.)
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988 Suicide & Crisis Lifeline
or seek immediate professional assistance.
Client Responsibility & Participation
By engaging in services, you acknowledge that:
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Participation is voluntary
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You are responsible for your own physical, emotional, and mental well-being
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You may pause, stop, or decline any activity or discussion at any time
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You agree to communicate your needs, boundaries, and concerns openly.
Services, Offerings & Changes
The Provider reserves the right to:
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Modify, update, suspend, or discontinue any service, program, workshop, or offering
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Change pricing, formats, or availability
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Update website content at any time
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Invictus by Genna reserves the right to update pricing or service offerings at any time.​
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Changes will not affect services already paid for unless otherwise stated.
Payment Methods & Fees
Accepted payment methods may include:
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Credit or debit card
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Electronic payment platforms
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Other methods specified at the time of booking
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Payment terms, fees, and service descriptions are provided prior to scheduling or purchase. Payment is due as outlined at the time of booking.
Cancellations, Rescheduling & Missed Appointments
Cancellation and rescheduling policies will be communicated prior to service delivery. Missed appointments or late cancellations may be subject to fees. The Provider reserves the right to reschedule sessions due to illness, emergencies, or unforeseen circumstances.
No Insurance, Superbills, or Medical Billing
Services provided are non-clinical and peer-based and therefore:
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Are not billable to insurance
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Do not include diagnosis or procedure codes
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Do not qualify as medical or mental health treatment
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Invoices or receipts are provided for personal records only and are not insurance superbills.
Warranties & Disclaimer of Guarantees
Services and website content are provided “as is” and “as available.”
Invictus by Genna makes no warranties or guarantees, express or implied, regarding outcomes, results, or personal experiences. Grief is individual and unpredictable, and no specific results are promised.
Confidentiality & Limits
The Provider treats shared information with care and discretion.
Confidentiality may be limited if:
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There is risk of imminent harm to yourself or others
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Disclosure is required by law
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Privacy practices are described further in the Privacy Policy.
Intellectual Property & Copyright
All website content—including text, graphics, materials, worksheets, branding, service descriptions, and original concepts—is the intellectual property of Invictus by Genna unless otherwise stated.
Content may not be copied, reproduced, distributed, modified, or used for commercial purposes without written permission.
Educational Content Disclaimer
All blog posts, downloads, resources, and educational materials are provided for informational and educational purposes only and do not constitute professional, medical, legal, or mental health advice.
Third-Party Links
This website may contain links to third-party websites or resources. Invictus by Genna is not responsible for the content, accuracy, or practices of third-party sites and does not endorse them unless explicitly stated.
Website Conduct & Prohibited Use
You agree not to:
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Use the website for unlawful purposes
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Interfere with website security or functionality
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Misrepresent your identity
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Post or transmit harmful, abusive, or disruptive content
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The Provider reserves the right to restrict access if these terms are violated.
Suspension or Termination of Access or Services
Invictus by Genna reserves the right to suspend or terminate website access or services if:
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Boundaries are not respected
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The requested support exceeds non-clinical scope
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Continued services are not a good fit
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When appropriate, referrals to other resources may be offered.
Limitation of Liability
To the fullest extent permitted by law, Invictus by Genna shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
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Participation in services
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Use of the website
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Reliance on educational materials
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Use of services is at your own discretion and risk.
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Indemnification
You agree to indemnify and hold harmless Invictus by Genna from any claims, damages, or expenses arising from misuse of the website or services.
Force Majeure
The Provider shall not be held liable for delays or interruptions in services due to circumstances beyond reasonable control, including illness, emergencies, natural disasters, technical failures, or internet outages.
Severability
If any provision of these Terms & Conditions is found unenforceable, the remaining provisions shall remain in full force and effect.
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Governing Law
These Terms & Conditions are governed by the laws of New Mexico, the state in which Invictus by Genna operates within the United States.
Changes to These Terms
The Provider may update these Terms & Conditions at any time. Continued use of the website or services constitutes acceptance of any revisions.
Contact Information
For questions regarding these Terms & Conditions, please contact:
Invictus by Genna: Grief and Loss Services
invictusbygenna@outlook.com